Man and Van Bermondsey Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bermondsey provides man and van and related removal services to customers within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions the following words have the meanings set out below:

1.1 "Company" means Man and Van Bermondsey, the provider of man and van and removal services.

1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means man and van, removal, relocation, loading, unloading, transportation, and any related services carried out by the Company.

1.4 "Goods" means any items, furniture, belongings, or other property handled, transported, or stored by the Company for the Customer.

1.5 "Quotation" means the price or estimate provided by the Company to the Customer for the Services.

1.6 "Booking" means a confirmed request by the Customer for the Company to provide Services on a specified date and time.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within Bermondsey and surrounding areas, as well as other locations in the United Kingdom by prior agreement.

2.2 Services typically include the provision of a vehicle and one or more operatives to assist with the loading, transport, and unloading of Goods.

2.3 Any additional services, such as packing, dismantling or reassembly of furniture, or storage, must be agreed in advance and may incur extra charges.

2.4 The Company reserves the right to refuse to transport any Goods that, in its reasonable opinion, are unsafe, hazardous, illegal, or not properly packaged.

3. Booking Process

3.1 Bookings can be made by contacting the Company and providing all relevant details, including collection and delivery addresses, access information, type and quantity of Goods, desired date and time, and any special requirements.

3.2 The Customer must ensure that all information provided at the time of booking is accurate and complete. The Quotation and timing of the job will be based strictly on the information supplied.

3.3 The Company will issue a Quotation or estimated price, which may be based on hourly rates, fixed price, or a combination of both. Quotations are typically valid for a limited period and may be withdrawn or revised at any time before acceptance.

3.4 A Booking is only confirmed when the Customer has accepted the Quotation and the Company has acknowledged the Booking. The Company may require a deposit or pre-payment to secure the Booking.

3.5 The Company reserves the right to decline a Booking at its discretion, including where it believes the work cannot be carried out safely, legally, or within the time available.

4. Access, Parking and Customer Responsibilities

4.1 The Customer is responsible for ensuring adequate access for the vehicle and operatives at both collection and delivery addresses, including any necessary parking arrangements or permits.

4.2 Any parking fees, congestion charges, tolls, or similar charges incurred in the performance of the Services will be chargeable to the Customer and may be added to the final invoice.

4.3 The Customer must ensure that Goods are properly packed and ready for transport, unless the Company has agreed to provide packing services. The Company will not be responsible for damage arising from inadequate or improper packing carried out by the Customer.

4.4 The Customer must be present or provide an authorised representative at the addresses during loading and unloading to provide instructions, confirm items, and sign any relevant documentation.

4.5 The Customer is responsible for ensuring that the Goods removed and transported are their property or that they have the authority of the owner to move them.

5. Payments and Charges

5.1 Charges for the Services may be calculated on an hourly basis, fixed price, or a combination, as set out in the Quotation.

5.2 Unless otherwise agreed, charges commence from the time the vehicle and operatives arrive at the collection address and continue until completion of unloading at the final destination.

5.3 Waiting time caused by delays outside the Company’s control, including but not limited to issues with access, keys, paperwork, or Customer readiness, may be chargeable at the agreed hourly rate.

5.4 Payment terms will be specified in the Quotation and may require full or partial payment in advance, or payment immediately upon completion of the Services. The Company may refuse to unload Goods until payment has been received in full, where this has been agreed as a condition.

5.5 The Company accepts payment by methods notified to the Customer in advance. The Customer is responsible for any bank or payment provider charges arising from the transaction.

5.6 If payment is not made in accordance with the agreed terms, the Company reserves the right to charge interest on the overdue amount at the statutory rate, as well as any reasonable costs of recovery.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a Booking by giving notice to the Company. Any cancellation or amendment will only be effective once acknowledged by the Company.

6.2 If the Customer cancels a Booking more than 48 hours before the scheduled start time, any deposit paid may be refundable at the Company’s discretion, subject to reasonable administrative charges.

6.3 If the Customer cancels a Booking within 48 hours of the scheduled start time, the Company reserves the right to retain all or part of any deposit and may charge a cancellation fee to cover lost time and costs.

6.4 If the Customer fails to be present or ready at the agreed time and place without prior notice, the Company may treat the Booking as cancelled and charge a cancellation fee, together with any time and travel costs incurred.

6.5 The Company will make reasonable efforts to accommodate amendments to the date, time, or scope of the Services, but such changes are subject to availability and may result in revised charges.

6.6 In the event that the Company needs to cancel or reschedule a Booking due to unforeseen circumstances, such as vehicle breakdown, illness, adverse weather, or other events beyond its reasonable control, it will notify the Customer as soon as possible and offer an alternative date or a refund of any amounts paid for Services not provided. The Company will not be liable for any consequential losses arising from such cancellation or rescheduling.

7. Customer Warranties and Restrictions

7.1 The Customer warrants that none of the Goods to be removed or transported are hazardous, explosive, illegal, or otherwise unsuitable for transport in a standard removal vehicle.

7.2 The Customer must not include in the Goods any items such as cash, jewellery, precious metals, valuable documents, or items of exceptional value without first obtaining the written agreement of the Company. Such items are carried entirely at the Customer’s own risk unless otherwise agreed in writing.

7.3 The Customer must inform the Company in advance of any Goods requiring special handling, such as fragile items, heavy safes, pianos, large appliances, or items of unusual size or weight.

8. Waste, Disposal and Environmental Regulations

8.1 The Company is not a licensed waste carrier unless expressly stated. The Company will not remove or dispose of household, commercial, construction, or hazardous waste in breach of applicable waste and environmental regulations.

8.2 If the Customer requires removal and disposal of unwanted items, this must be agreed in advance and may be subject to separate charges and terms. The Company will only dispose of items at appropriate facilities or via approved channels where permitted.

8.3 The Customer must not request the Company to dispose of items in a way that would constitute fly-tipping or unlawful waste disposal. The Company reserves the right to refuse any such request.

8.4 The Customer shall indemnify the Company against any fines, penalties, or claims arising from the Customer’s failure to disclose the nature of items to be disposed of or any request to act in breach of waste regulations.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods, property, or premises is subject to the limitations set out in this clause.

9.2 The Customer must notify the Company in writing of any visible loss or damage to Goods or property as soon as reasonably practicable and in any event within 48 hours of completion of the Services. For non-visible loss or damage, notice must be given within 7 days of discovery.

9.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable value of the Goods or a sum agreed between the parties in advance, whichever is lower.

9.4 The Company will not be liable for any of the following:

a. Loss or damage arising from defective or inadequate packing not undertaken by the Company.

b. Loss or damage to items that are inherently fragile or susceptible to damage, including but not limited to glass, mirrors, artwork, and electronics, unless the Company has specifically agreed to handle such items with additional care or packaging.

C. Loss of or damage to items not packed, labelled, or disclosed to the Company at the time of booking.

d. Indirect or consequential loss, including loss of profits, business interruption, loss of data, or emotional distress.

9.5 The Company will not be liable for delays or failure to perform the Services due to events beyond its reasonable control, including but not limited to traffic conditions, accidents, severe weather, road closures, strikes, or legal restrictions.

9.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

10. Insurance

10.1 The Company maintains insurance cover appropriate for its operations in the United Kingdom. The extent of this cover may be made available to the Customer upon request.

10.2 It is the Customer’s responsibility to arrange any additional insurance they consider necessary for the full value of their Goods or any specific risks not covered by the Company’s standard insurance.

11. Complaints

11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, providing full details and any supporting information.

11.2 The Company will investigate complaints in a fair and timely manner and will endeavour to resolve them directly with the Customer.

12. Data Protection and Privacy

12.1 The Company will collect and process personal data of the Customer for the purposes of managing bookings, providing Services, processing payments, and complying with legal obligations.

12.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. The Company will take reasonable measures to protect personal data against unauthorised access, loss, or misuse.

13. Variation of Terms

13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking.

13.2 Any changes to the scope of Services, charges, or specific terms for an individual Booking must be agreed in writing between the Company and the Customer.

14. Severability

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or regulator, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By proceeding with a Booking or using the Services of Man and Van Bermondsey, the Customer confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.



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Contact us

Company name: Man and Van Bermondsey Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 100 Tollgate Dr
Postal code: UB4 0NW
City: London
Country: United Kingdom

Latitude: 51.5158170 Longitude: -0.3870980
E-mail:
[email protected]

Web:
Description: Don’t delay, call us today and provide yourself with efficient man and van services in Bermondsey, SE16 at budget-friendly price.
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