Man And Van Bermondsey Service Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Bermondsey provides moving, transport, collection, delivery and related services to customers within the UK. By making a booking, the customer agrees to these terms in full. They are intended to create clear expectations around the booking process, payment, cancellations, liability, waste handling and legal compliance. In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” or “the customer” mean the person booking or receiving the service.
The service may include domestic moves, small removals, single-item transport, light commercial transport, loading and unloading support, and similar work agreed at the time of booking. A man and van service in Bermondsey is often chosen for flexible, efficient transport, but the final scope of work depends on the items, access conditions, timings and any special handling requirements stated in advance. We reserve the right to refuse any job that cannot be carried out safely, lawfully or within the capacity of the vehicle and crew assigned.
These terms apply to all bookings, whether made by phone, email, online form or another agreed communication method. The customer is responsible for checking that all booking details are accurate, including collection and delivery addresses, access information, item descriptions, parking restrictions, time preferences and any known hazards. A removals service in Bermondsey can only be delivered properly when the information supplied is complete and correct. If the customer provides misleading or incomplete information, additional charges, delays or cancellation of the job may apply.
1. Booking Process
The booking process begins when the customer requests a quotation or service estimate. We may provide an initial price based on the information supplied, but this quotation is only valid if the details are accurate and complete. Quotations can be based on hourly rates, fixed fees or a combination of both, depending on the nature of the task. A man with a van Bermondsey booking becomes confirmed only when we accept the job and, where required, receive any deposit or written confirmation requested at the time of booking.
Before confirming the service, we may ask questions about the size and quantity of items, the presence of stairs, lift access, loading distance, dismantling requirements, parking availability, and whether assistance with packing or heavy lifting is needed. Customers should also disclose any fragile, valuable, oversized, hazardous or specialist items. If the customer fails to mention important information, we may revise the quotation, amend the vehicle size, add extra crew, or cancel the booking where necessary. We aim to be transparent, but accurate disclosure is essential for a reliable van and man service in Bermondsey.
The customer must be available to confirm the booking details and ensure that someone authorised to act on their behalf is present at both collection and delivery points if required. For jobs involving flats, offices, storage units or other managed premises, the customer is responsible for checking access arrangements, lift availability, loading bay permissions and any site-specific restrictions before the scheduled time. If access is delayed or impossible because arrangements were not made in advance, waiting time charges or cancellation fees may apply. Any requested change to the service after confirmation will be treated as a variation and may affect price and timing.
2. Payments and Charges
All prices are stated in pounds sterling unless agreed otherwise. Payment terms will be explained at the time of booking and may require a deposit, part payment or full payment before, during or after completion of the job. We may accept card payment, bank transfer, cash or other methods agreed in advance. Unless otherwise stated, payment is due immediately on completion of the service. A man and van in Bermondsey booking may also incur additional charges for congestion, parking, tolls, congestion-related delays, extra labour, waiting time, stairs, long carries, difficult access, fuel surcharges or out-of-hours work, if these are not included in the original price.
The customer must ensure that payment can be made without delay. If a card payment is declined, a bank transfer is not received, or the customer otherwise fails to pay when due, we may withhold further services, retain goods only where lawful and reasonable, or pursue recovery of the outstanding amount through appropriate legal channels. Any administrative costs incurred in pursuing unpaid charges may be added to the amount due to the extent permitted by law. If an invoice is issued, it must be paid within the timeframe stated on the invoice or, if none is stated, within a reasonable period.
We reserve the right to revise any quotation if the original description of the job was inaccurate or incomplete, or if the customer requests additional work after the booking was confirmed. Examples include moving extra items, dismantling furniture not previously declared, carrying items to a higher floor, or extending the service time beyond the agreed window. Where a revised fee applies, we will explain the reason for the change as soon as practicable. For a moving service in Bermondsey, fair pricing depends on the actual workload, access conditions and time spent, not solely on the initial estimate.
3. Cancellations, Amendments and Waiting Time
Customers may cancel or amend a booking by giving notice as early as possible. The amount of any cancellation charge will depend on how much notice is given, whether the vehicle and crew have already been allocated, and whether costs have already been incurred. If the customer cancels shortly before the agreed start time, a cancellation fee may apply to cover lost time and operational costs. Where a deposit has been paid, it may be retained in part or in full if the cancellation is made within the notice period stated at booking or if the job is cancelled after dispatch.
If the customer requests a change to the booking date, time, service scope or destination, we will try to accommodate the request, but changes are subject to availability and may affect the price. We are not responsible for additional costs arising from customer-initiated changes, including re-routing, rescheduling or the need for a larger vehicle. If we arrive at the agreed address and cannot start the job because the customer is absent, access is unavailable, parking is impossible, or the premises are not ready, we may charge waiting time or treat the job as cancelled by the customer.
If severe weather, traffic disruption, mechanical issues, accident, staff illness or other events beyond our reasonable control make it impossible or unsafe to complete the booking as planned, we may postpone, reschedule or cancel the service. In such cases, we will take reasonable steps to notify the customer promptly and propose a new date or an alternative solution. We are not liable for indirect losses caused by such events, but any prepaid amounts for services not performed will normally be refunded or credited, subject to lawful deductions for work already carried out.
4. Liability, Goods Handling and Customer Responsibilities
We will take reasonable care when handling goods, property and access routes, but the customer acknowledges that moving and transport work involves inherent risks. Our liability for loss or damage is limited to losses caused by our negligence, breach of contract or failure to exercise reasonable skill and care. We are not responsible for pre-existing damage, wear and tear, hidden defects, unsuitable packaging, loose fittings, or damage caused by items being poorly secured by the customer. A man and van service Bermondsey should not be expected to remedy structural weakness in furniture, packaging or premises unless this has been expressly agreed.
The customer must ensure that all items are properly packed, secured, labelled and ready for transport unless packing service has been arranged in advance. Fragile items, electronics, mirrors, artwork and valuables should be declared before the job begins, and the customer should retain or back up any data stored on electronic devices. We are not liable for loss of data, software, passwords or digital content. If the customer asks us to move items that are especially heavy, bulky or delicate, we may request additional labour, protective materials or specialist equipment, and we may decline to handle the item if we consider the risk unreasonable.
We are not responsible for loss or damage arising from circumstances outside our control, including road conditions, traffic delays, adverse weather, acts of third parties, or instructions given by the customer that are unsafe or impractical. Our total liability under any booking, whether in contract, tort or otherwise, shall be limited to the amount paid for the relevant service, except where law does not allow such limitation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
5. Waste Regulations and Prohibited Items
Where the service includes collection, removal or disposal of unwanted items, the customer must ensure that all waste is described accurately and lawfully. We operate in accordance with applicable UK waste laws, including requirements relating to duty of care, transfer, transport and disposal. Waste must be separated from reusable items where possible, and the customer may be asked to confirm whether materials are household waste, trade waste, recyclable materials or items for reuse. We will not knowingly transport or dispose of waste unlawfully, and we may refuse any item that cannot be handled in compliance with regulations.
The customer is responsible for declaring any restricted, hazardous or controlled waste before the booking is accepted. This includes, without limitation, asbestos, chemicals, paints, solvents, oils, batteries, gas bottles, clinical waste, medical sharps, electrical items requiring specialist treatment, and any substance or material that may pose a risk to health, safety or the environment. If such items are discovered during the job and were not disclosed, we may stop work immediately and charge for time already spent, plus any safe return or disposal costs. A waste removal service in Bermondsey must never be used to bypass legal disposal obligations.
Where we remove waste on the customer’s behalf, title to the waste passes only when lawful transfer arrangements have been completed and the waste has been accepted for transport under applicable rules. The customer warrants that they have the right to hand over the waste and that it does not contain prohibited materials hidden within other items. We may request evidence of the nature of the waste, and we may refuse any job that would expose us to regulatory breach, unsafe handling or improper disposal. If the customer provides false information about waste contents, they may be liable for any resulting fines, penalties or costs.
6. Insurance, Access and Delays
We maintain insurance cover appropriate to the nature of the service, but insurance does not replace the customer’s responsibility to provide accurate information and suitable access. Claims for damage must be reported as soon as reasonably possible, with sufficient detail to allow investigation. The customer should inspect goods and property promptly after completion of the service and identify any alleged issues without delay. Failure to notify us within a reasonable period may affect our ability to verify the circumstances and may limit the availability of any remedy.
Customers must provide safe and lawful access to the property, including the right to use loading areas, parking spaces, lifts, corridors and entry points needed to perform the work. If access is restricted, if parking fines are incurred because of inaccurate information, or if a building manager, neighbour, landlord or other third party prevents completion of the job, any resulting costs or delays may be charged to the customer where lawful. We do not guarantee exact arrival times unless a fixed appointment has been expressly agreed, and estimated times may change due to traffic, prior jobs or operational factors. 
Where delay is caused by circumstances beyond our control, we will act reasonably and keep the customer informed where practicable.
7. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If any provision of these terms is found to be unlawful, void or unenforceable, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy.
Nothing in these terms creates a partnership, employment relationship or agency between the customer and us. Only the customer and we have rights under these terms, except where the law allows a third party to enforce a term expressly stated to be for their benefit. These terms may be updated from time to time to reflect changes in law, operational requirements or service standards. The version in force at the time of booking will normally apply to that booking unless another version has been expressly agreed in writing.
By proceeding with a booking for a man and van Bermondsey service, the customer confirms that they have read, understood and accepted these Terms and Conditions. The customer also confirms that they are authorised to make the booking, to authorise access where needed, and to request the movement, delivery or disposal of the items described. If the customer does not agree with any part of these terms, they should not proceed with the booking. These terms are intended to provide a clear and fair framework for the service, while allowing the practical flexibility needed for transport and moving work.